The Summit at Henderson Pass Apartments

Reviews

1.2
1.2 out of 5 stars (based on 30 reviews)
Excellent0%
Very good0%
Average7%
Poor7%
Terrible86%

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No Title

June 22, 2024

Anonymous

Lived in this complex for 5 years.

June 18, 2024

After being bought by a new company, they started extensive “renovations” that I would equate to putting lipstick on a pig. It’s still a pig but with crazy increases in the rent. I moved to a newer unit that received renovations. Doorknobs and kitchen cabinets fell off on their own. The kitchen counters were not sealed properly so stained very easily. The bathtub varnish peeled within months.

After my move out, charging me $110 to screw the kitchen cabinets back on is incredibly shady. I submitted multiple maintenance requests that would go ignored and the maintenance guy told me it was “normal”.

The only positive I would list is that it was family friendly and I got along well with my neighbors. We had a nice little community amongst our kids.

Horrible management and maintenance leaves much to be desired.

Ashley McCarter

Choose somewhere else to live this place sucks

June 17, 2024

RapidmonkeyHD

Bait and Switch

June 16, 2024

Before paying the $300 application fee, I highly recommend visiting the property first. I’ve now been living here for two months, and unfortunately, none of the issues I’ve encountered have been resolved. The gate has been broken for a while, and it’s almost always open. Despite having two pools, one of them has been closed for maintenance for most of my time here due to ongoing issues with water sanitation. The restrooms are still inaccessible after hours, which is inconvenient as it’s too hot to use them during the day. This continues to create a hassle when accommodating guests, family, or older relatives, especially if you live on an upper floor like me. The area around the dumpsters remains a mess, with couches and mattresses littering the space, and dog waste is everywhere, as residents don’t clean up after their pets. On top of that, the mailboxes are still broken, and the workout room is uncomfortable with a lack of AC and an accumulation of cat hair from residents leaving the window open. I feel completely misled by the photos on the website, and I deeply regret relocating from Utah. At this point, I am attempting to terminate my lease and explore my legal options with a lawyer.

Maria

FAKE 5 STAR REVIEWS

June 14, 2024

**Warning**: Before you delve into the sea of 5-star reviews for this apartment complex, it’s crucial to approach with a healthy dose of skepticism. There are whispers of residents being incentivized with gift cards to leave these glowing reviews. For a more realistic portrayal of the living conditions, consider sorting the reviews starting with the lowest ratings.

**Note**: Google has removed my review for no apparent reason, and Yelp has my review “not currently recommended”. With that said, I am posting the same exact review, as I’ve spent a good amount of time writing this. Please do not remove my comment.

Now, onto my personal experience with this complex:

From the outset, the lack of maintenance is glaringly obvious. Gates remain broken, pools are frequently closed due to improper sanitation, and mailboxes are in disrepair. The areas around dumpsters have been littered with discarded furniture for as long as I’ve been here.

The inconvenience is another major issue. The absence of after-hours restroom access is particularly problematic for elderly residents or guests. The workout room lacks air conditioning, and the open windows invite an influx of cats, leaving behind a mess of fur.

The complex’s online representation feels like a stark misrepresentation of reality. The idyllic images on the website seem to be a far cry from the actual living conditions. Moreover, the management continues to respond to reviews under the name of Javier, an employee who hasn’t been with the complex for several months.

The staff, especially in the leasing office, leave much to be desired. Inez, in particular, has been notably unhelpful and rude. Security is another concern, with the broken gates posing a significant risk.

The apartments themselves, despite claims of renovation, are in poor condition. Noise is a constant issue, making peaceful living a challenge. The financial aspect is another pain point, with unexpected charges and high application fees adding to the burden.

Pet waste management is virtually non-existent, with dog poop littering the complex. Vehicle-related issues are another source of frustration, with threats of towing for simply checking maintenance on operable vehicles.

Communication with management is a struggle, with emails often going unanswered. Lastly, there have been instances of discrimination, with black women, in particular, being treated rudely.

In conclusion, my experience with this complex has been far from satisfactory. I would advise potential residents to thoroughly inspect the property and consider these issues before making a decision.

Carlos Ramirez