The Summit at Henderson Pass Apartments

Reviews

1.2
1.2 out of 5 stars (based on 33 reviews)
Excellent0%
Very good0%
Average9%
Poor6%
Terrible85%

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Exhausting

March 23, 2024

Living here has been a real challenge. I’ve been dealing with roaches non-stop, even though they say they’re handling it. The summer was brutal without AC for two whole months, and the maintenance team didn’t seem to care. My apartment was left a mess after they finally fixed it. It’s not just that, the place is always dirty with dog waste everywhere and the pools are never open. I’ve even had them walk into my apartment without knocking!

Dealing with the management, especially Inez, is a nightmare. She’s always complaining and never returns calls. I’ve had to step in multiple times to sort out my renter’s insurance because they keep adding their own. And good luck trying to find them, the office is hardly ever open.

The apartments themselves aren’t much better. The drains are always backed up, the walls are just layers of paint, and the doors and windows don’t seal properly. I moved in to find a broken garbage disposal and dishwasher latch, and the drawers are so hard to open and close.

But what really worries me is the safety here. I’ve seen cars get broken into, and the gate is almost always broken. One resident even had her car stolen twice! They don’t clean up the broken glass or fix the mailboxes, and packages get stolen all the time.

Considering all these issues, the rent is way too high. I’m paying a lot but not getting much in return. The apartments are falling apart, there’s no proper maintenance, and the management doesn’t care. With all the safety issues, it’s just not worth the money.

Tracy Lopez

FYI- They would give raffles for good reviews. All the 5 star reviews should be taken lightly as it could’ve been a bribe.

March 17, 2024

I had a leaking roof they took over a month to fix because the owners couldn’t decide how to spend their money, I also went without A/C during the peak of summer for a few days because they had to buy and install a new unit, if it was just me I wouldn’t complain but I have an infant and both instances affected her. The roof leak went all over her crib and caused mold (she was sick until we moved out). The maintenance crew is amazing and sweet, but besides that, it’s okay on affordability, and the area is great aside from crime. They are also trying to say we caused $1,500 in damages (our closet doors broke within the first couple days of move in and our blinds fell off when we closed them) , as well as charge us for insufficient notice $900, I gave them over two weeks of notice and paid a month to month amount until we moved. I also paid pet fees! If you want to take the chance, go ahead, but if I had the chance, I would choose somewhere else.

Kara Janssen

No Title

February 19, 2024

I moved out October of 2023. I lived at this apartment for three years. The three years I’ve lived there they went through three different owners and it only got worse. We had a credit of about $300 on our account for an over payment on rent and was told we will get it back when we move out but when they switched owners we never got anything back. Staff, maintenance, and the property itself is just trash. ROACH INFESTED, (no matter what you do they always came back THEY ARE ALL IN THE WALLS) Our 2022 Mitsubishi got stolen because the gates NEVER CLOSED and were always broken, Water pipes bust every winter, washer and dryer’s constantly break, pools are always closed, cars getting broken into and rammed sacked, No cameras on the property or by the office the list goes on and on.

JJ